The Q, U, A, L, I, T, and Y from ASQ Global State of Quality Research 2013

Paul recently wrote about Infographic: The Pulse of Global Quality.  Inspired by his writing, I thought of jotting down the key revelations related to global quality - the Q, U, A, L, I, T and Y from the study conducted by ASQ on the Global State of Quality Research. 

Q -

• Qustomer - Great companies share product and service quality performance with customers
• Quality measures are used to influence the culture of quality as a component of performance-based compensation
• Quality Governance - Centralized Quality Department (for Manufacturing), Governance by a Senior Leader (for Services industry).

 
U -  

• Understanding of product performance through customer's eyes is essential
• It is important to understand the quality practices of services companies Vs. that of manufacturing companies. 

A -

• Analytics - Many companies use quality measures for trending and predictive analytics.

L - 

• Leadership Development Focus: Succession planning of leaders that manage organization's quality process is important.

I -  

• Incentives are provided to  staff that meet quality targets
• Improvement efforts are successful when it is data-driven, based on as-is and to-be information.

T -

• Training is mostly provided on the topics: Quality Management and Audits 
• Training is provided to suppliers on  quality management system.   

Y -

• Your company's Senior Quality Position report directly to the CEO or equivalent was an interesting question