The first research report (Discoveries 2013) from Global State of Quality Research is an outcome of a wonderful effort put by both ASQ and APQC. The key findings of this report are insightful. The report by itself looks very attractive. I will take this opportunity to share my thoughts, comments and learning.
The Global State of Quality Research report has formed a launch pad for researchers to work further in the quality discipline. This report focused on 4 foundational themes of Quality, such as Governance and Management, Outcomes and Measures, Competencies and Training, and Culture. One can equate these themes to the 4 perspectives of a typical balance scorecard and work further with a futuristic view. Organizations can use the findings of this research to benchmark their key quality parameters and choose the right quality measures and targets for continuous improvement.
The importance of properly defining quality was well understood by the research team and some very interesting definitions of quality were made available. "Ensuring customers come back and products do not" was a great modern definition for quality. "Beyond delivering what the customer wants, anticipating what the customer will want when he/she knows the possibilities," reminded me about successful companies like Apple, Google etc and how they proactively approached quality practices ahead of their competition to stay at the top.
There were several other learning items. Some of the key ones were: i) the impact of having a centralized vs. decentralized quality organization, ii) how quality perspectives differ based on the type of industry - manufacturing and services, iii) how some companies consider quality and customer as separate entities etc.
The report indeed has a futuristic outlook. It has touched upon the latest trends and concepts such as trending, predictive analytics, automation etc., and their impact on quality. It covered views and data from regions across the world. Throughout this report, numbers speak and colorful illustrations dance - a sumptuous feast for the reader.
I invite quality practitioners to download the entire report and enjoying reading this insightful output from ASQ - in the journey of spreading the voice of quality.
The Global State of Quality Research report has formed a launch pad for researchers to work further in the quality discipline. This report focused on 4 foundational themes of Quality, such as Governance and Management, Outcomes and Measures, Competencies and Training, and Culture. One can equate these themes to the 4 perspectives of a typical balance scorecard and work further with a futuristic view. Organizations can use the findings of this research to benchmark their key quality parameters and choose the right quality measures and targets for continuous improvement.
The importance of properly defining quality was well understood by the research team and some very interesting definitions of quality were made available. "Ensuring customers come back and products do not" was a great modern definition for quality. "Beyond delivering what the customer wants, anticipating what the customer will want when he/she knows the possibilities," reminded me about successful companies like Apple, Google etc and how they proactively approached quality practices ahead of their competition to stay at the top.
There were several other learning items. Some of the key ones were: i) the impact of having a centralized vs. decentralized quality organization, ii) how quality perspectives differ based on the type of industry - manufacturing and services, iii) how some companies consider quality and customer as separate entities etc.
The report indeed has a futuristic outlook. It has touched upon the latest trends and concepts such as trending, predictive analytics, automation etc., and their impact on quality. It covered views and data from regions across the world. Throughout this report, numbers speak and colorful illustrations dance - a sumptuous feast for the reader.
I invite quality practitioners to download the entire report and enjoying reading this insightful output from ASQ - in the journey of spreading the voice of quality.
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