Friday, May 30, 2014

Agility and Quality

Today, agility is perceived as an important quality attribute by the customer community.  Due to this, companies strive to demonstrate their agility through various ways.

Let us look at some industry segments and their focus on agility:

  • Provide real-time bill (online) to its customer
  • Healthcare via smartphone (Mobile Health) - Patient-Payer-Payee-Pharmacy-Provider sync-up
  • Variety of Services over a cloud
  • Real-time offers and discounts
  • Quicker product delivery options - 24 hour delivery
  • Omni-channel customer experience
  • Real-time Pay-per-view shows in HD format via variety of devices
  • Streaming of a new movie releases, NFL matches live through mobile devices

  • Mobile banking and up-to-date account management
  • Quicker financial transactions - application, sanctions via smartphone and other mobile devices

Agility is thus very important today as it is looked by customers as a very important quality attribute, than ever before.

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